Having an upset client is one of the most challenging situations a salesperson can face. How do you exactly temper the anger of a person who obviously is ranting because of something you, your product, or the company failed to make clear or perform? Dealing With Irate Clients Because the realm of sales is not …
This article is for those of us who either have the personality of Clark Kent, who suffer from social anxiety (S.A.D.) or who feel that warming-up a client or prospect would have to be accomplished by some sort of electrical means. This article assumes (yeah, I’m not afraid of that word) you’ve skimmed rapport building …