With a sense of trust among consumers being so important in sales these days, and increases in technology putting more and more emphasis on accurate information and a professional web presence, there are many ways that companies and salespeople can learn to build rapport with customers and clients to increase sales and profits, as well as help to boost the public image of the company and consumers’ sense of trust in the product. The foundation of relationship marketing and building rapport with each individual consumer is based on listening to what your customers have to say and valuing the level of input that they have into your product, your company, and your operations.
With increased access to information, along with the growing threat posed by scams and identity theft, today’s consumers are becoming less trusting than ever. AS a result of this, customers want to feel valued, appreciated, and also reassured that their information is safe and that they are dealing with a reputable company. When it comes to building rapport and dealing with customers on a personal basis, one of the most important things to keep in mind is to listen and develop good listening skills, that means not just listening to what your customer has to say, but also listening effectively.
This includes interaction not only on the part of salespeople, but also the customer service and support personnel. In addition, a company website can easily incorporate aspects of its site that enable customers and clients to share their input either through a forum or a contact form that allows them to contact them directly. The general consensus that any sales presentation or conversation should be equal parts of talking and listening is often a misnomer. The truth is that the most effective sales presentations should only consist of about thirty percent talking, and the other seventy percent of the time should be devoted to listening to what the client or customer has to say.
By asking open-ended questions salespeople and customer service representatives as well as technicians are better able to get an understanding of the client’s needs, as well as any concerns that may be hindering them from making a purchase. Learning to listen effectively enables salespersons to be able to pick up on underlying or hidden concerns that the customer may have as well. In addition, picking up on body language and the signs that it is sending is also an effective method for building rapport. Not only can you match your own body language to that of your client’s in order to get on an even level with them, but you can also detect if they have any concerns or how they are feeling about the product, presentation, or company. Learning to decipher body language is another aspect of effective listening skills that can be used for building rapport with clients.
Reaching your sales targets is a very rewarding accomplishment.
Education and appreciation of the employee in the work place can be as simple as providing good positive feedback, and strong and direct communication. Keep in mind the position of your employee, and the goals you have in mind for their personal growth within the company and you’ll go far. Moral will grow, and producitivity will increase. Your employees (and yourself) will enjoy working together and you’ll find the days go past with almost no effort.
Enjoy your new working lifestyle as you grow your relationships, and improve the working environment.
Article Author: Westy
Article Source: http://www.articlealley.com/how-to-build-rapport-so-that-you-can-close-the-deal-1596469.html
About the Author: Westy’s Workouts provides you with the most effective natural body building and weight training advice on the internet. Find Building Muscle Secrets to GET BIG FAST at WestysWorkouts.com. Your SIZE depends on it!